General Terms & Conditions of Sale
Effective date: [DD Month YYYY]
1. Company Identification
[Company Name], registered in Portugal under VAT no. [PT XXXXXXXXX], with registered address at [Full Address], email [email], phone [phone], hereafter “we”, “our”, or “the Seller”.
2. Scope
These terms govern every order placed via [website] by:
- Consumers (B2C) — natural persons acting outside a business.
- Business Customers (B2B) — legal entities or sole traders purchasing for resale or professional use.
3. Products & Availability
All items are handcrafted in Madeira. Photos are illustrative; wood grain, colour, and dimensions may vary slightly. Custom / engraved items are produced to your specification and are non-returnable under article 3 §2 of DL 24/2014.
4. Prices & Taxes
- Prices are shown in euros (€) and include Portuguese VAT at the applicable rate unless you are logged in as a validated B2B customer with an intra-EU VAT number.
- We reserve the right to change prices at any time; the price shown at checkout is binding.
5. Order Process
- Add products to cart.
- Enter billing / shipping details.
- Select shipping method (see Shipping & Delivery).
- Review and accept these Terms.
- Confirm payment.
You will receive an automatic order confirmation email. The contract is formed when we explicitly accept the order or dispatch the goods.
6. Payment
We accept credit / debit cards, PayPal, and bank transfer. B2B clients with approved credit accounts must pay within 30 days of invoice date. Goods remain our property until paid in full (retention of title).
7. Production Time
Standard production is 1–3 business days unless otherwise stated. Large B2B quantities may require a written lead-time agreement.
8. Shipping & Delivery
See separate policy here.
9. Right of Withdrawal (Consumers)
You may withdraw within 14 days of delivery without giving any reason, except for personalised or made-to-order items (article 17 §c DL 24/2014). To exercise, email us and return the goods within 14 days. We refund within 14 days of receipt.
10. Returns & Exchanges
Faulty or damaged items must be reported within 48 hours of receipt. We will repair, replace, or refund as required by law.
11. Warranty
Consumer purchases enjoy a 3-year legal warranty (DL 84/2021). B2B warranty is 12 months unless otherwise agreed.
12. Liability
We are liable only for direct losses up to the value of the order. We are not liable for loss of profit, data, or any indirect damage.
13. Additional B2B Terms
- Minimum order value: €[xx].
- Claims for quantity discrepancies must be made in writing within 5 days of receipt.
- Portuguese law on late payment (DL 62/2013) applies; late interest accrues automatically.
14. Intellectual Property
Designs, logos, and files we supply remain our intellectual property. No reproduction without written consent.
15. Personal Data
Your data is processed according to our Privacy Policy and GDPR.
16. Force Majeure
We are not responsible for delays caused by events outside our reasonable control, including natural disasters, strikes, or transport disruption.
17. Governing Law & Dispute Resolution
Portuguese law applies. Consumers may submit disputes to Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira or use the EU ODR platform.
18. Changes to These Terms
We may update these Terms; the version in force at the time of your order applies.
19. Contact
[Company Name] — Email: [email] — Tel: [phone]